topic Re: Volte on phone in Get Support

Volte on phone

ipsd — Sun, 20 Jul 2025 18:09:18 GMT

Hello. I just checked my phone IMEI # on PM website. It shows that my phone is Volte capable and 5g. But when I call, it falls back to 3G. Do I have to contact PM to get Volte activated or just wait and it will be activated in due course. Thanks

Re: Volte on phone

will13am — Sun, 20 Jul 2025 18:12:45 GMT

@ipsd , what phone are you using? The VoLTE checker is a fairly new function. I would assume the checker is generally accurate with perhaps the odd outlier outcome. As for activating VoLTE for an account, there is no such thing. VoLTE is available on all accounts. The VoLTE functionality is 100% determined by the hardware compatibility.

Re: Volte on phone

ipsd — Sun, 20 Jul 2025 18:17:41 GMT

I am using Infinix x6711

Re: Volte on phone

computergeek541 — Sun, 20 Jul 2025 18:26:32 GMT

Re: Volte on phone

BKNS27 — Sun, 20 Jul 2025 18:31:22 GMT

@ipsd

It is the function in your phone settings.

This might help:

https://youtu.be/Rc5YOSTyc8I?si=3nNfawYJu96CSLwK

Re: Volte on phone

ipsd — Sun, 20 Jul 2025 18:42:49 GMT

There is no Volte toggle. But there is toggle for 4G Calling and that is on.

Re: Volte on phone

slusagm — Sun, 20 Jul 2025 18:55:30 GMT

You don't need to toggle on, the system hide the toggle on purpose

if it is compatible on PM network , the system will turn it on for you. Soz you compatible screenshot is from PM VoLTE checker?

Re: Volte on phone

will13am — Sun, 20 Jul 2025 19:26:37 GMT

@ipsd , try checking the IMS registration on your phone. Dial #*#*4636*#*# on the phone dialer to bring up the hidden menu, select phone information and select the IMS service status to see if VoLTE is registered.

Re: Volte on phone

ipsd — Sun, 20 Jul 2025 20:04:02 GMT

IMS not registered, voice over Lte - not available,

So that probably means Volte is not available on my phone.

Re: Volte on phone

slusagm — Sun, 20 Jul 2025 20:04:51 GMT

Did you a actually use the PM VoLTE checker? If it shows VoLTE compatible, ask PM to check the system

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage