topic Cancellation in Get Support

Cancellation

Zach13 — Sun, 20 Jul 2025 21:51:31 GMT

I would like to know if I'll be refunded (mostly) for the month as I've decided to switch back to my original provider.

Re: Cancellation

Chalupa_Batman — Sun, 20 Jul 2025 16:54:16 GMT

@Zach13 wrote:
I would like to know if I'll be refunded (mostly) for the month as I've decided to switch back to my original provider.

Hello @Zach13

Public Mobile is a prepaid service, not post paid. Therefore there will be no refunds. I'd suggest you contact your old provider and tell them you're willing to come back if they give you a credit to cover what you paid for the PM plan. You never know what they'd say.

Just know, if you plan on porting your number from Public Mobile, your account must be active to port.

Re: Cancellation

slusagm — Sun, 20 Jul 2025 16:58:15 GMT

Sorry, you won't get refund or partial refund as PM is a prepaid provider

Best to wait and stay with PM until end of this cycle and switch back to your old orchid. But remember to leave 3 to 4 days for porting