topic Re: Sim card locked in Get Support

Sim card locked

14pinkbird — Sun, 20 Jul 2025 16:28:20 GMT

Why does my sim card keep locking? I have valid account with no payment issues

hairbag1 — Sun, 20 Jul 2025 16:31:13 GMT

what happens to make you think its sim card locked ?

Dunkman — Sun, 20 Jul 2025 16:31:37 GMT

What are some of the details of your SIM card locking? Exact message displayed?

Most customers don't put a passcode on their SIM card so they don't have this issue.

Meow — Sun, 20 Jul 2025 16:32:54 GMT

Never heard of SIM locking???

What error message do you get, if any?

computergeek541 — Sun, 20 Jul 2025 16:33:42 GMT

14pinkbird — Sun, 20 Jul 2025 16:37:52 GMT

No message. Just no service. Tried turning off pbone and usually resets but not working this weekend.

Dunkman — Sun, 20 Jul 2025 16:44:23 GMT

@14pinkbird wrote:
No message. The top left on phone doesnt display Public Mobile also no LTE.

In your self service account, is your account status active versus suspended?

Might want to try network set of phone (note: this will erase any saved Wifi passwords)

If physical SIM card, maybe try the SIM card in another working phone. This will help determine whether hardware issue versus PM service problem.

Chalupa_Batman — Sun, 20 Jul 2025 16:45:09 GMT

@14pinkbird wrote:
Why does my sim card keep locking? I have valid account with no payment issues

Just wondering, what phone are you currently using?

slusagm — Sun, 20 Jul 2025 17:00:37 GMT

So, it is not really "locked" but just not able to connect?? If locked, it will be asking for sim unlock PIN

And is this an account just set up?

Did you try the sim card using another phone?