topic Re: company phone - 647-859-3727 in Get Support

Deactivating sim and password reset

Anush — Wed, 05 Jan 2022 21:47:12 GMT

Can I know how can I reset my self serve account password and also need to know how to permanently deactive my sim

Re: Deactivating sim and password reset

esjliv — Sat, 09 Jan 2021 04:03:15 GMT

If you are porting your Public Mobile number to another provider, doing this will automatically close your Public Mobile account and your PM SIM will no longer be usable.

EDIT, but I if you are not porting your number, then go to your SELF SERVE and choose "Change your Password".

Also you can choose "Change Sim Card" in this area as well. But you need another SIM card to swap it out with. Once you swap it out on your account it deactivates the one that was there.

Re: Deactivating sim and password reset

JK8 — Sat, 09 Jan 2021 04:02:17 GMT

@Anush wrote:
Can I know how can I reset my self serve account password and also need to know how to permanently deactive my sim

You can change your pw in self service. If you do not remember your pw then use the Forgot your password link.

By not renewing your account on the renewal date, your account will be permanently closed after 90 days. Remove autopay by dialing 611 or in self service.

Re: Deactivating sim and password reset

mm80 — Sat, 09 Jan 2021 06:48:41 GMT

@Anush wrote:
Can I know how can I reset my self serve account password and also need to know how to permanently deactive my sim

Will you be leaving Public Mobile or did the sim card get lost? If sim is replaced with another, the old one can't be used any more for a new account or even the same account.

Re: company phone - 647-859-3727

JK8 — Tue, 12 Apr 2022 17:38:16 GMT

@Henrybatushin

This is a public forum. Edit out the personal information.

Re: company phone - 647-859-3727

Henrybatushin — Tue, 12 Apr 2022 17:42:06 GMT

thanks

Re: company phone - 647-859-3727

Yummy — Tue, 12 Apr 2022 17:58:51 GMT

@JK8 wrote:
@Henrybatushin

This is a public forum. Edit out the personal information.

How is that solution for non existing question (since the whole post was removed)???

Re: company phone - 647-859-3727

hTideGnow — Tue, 12 Apr 2022 18:04:10 GMT

Hi @Yummy I agree the solution is interesting, but it was not a non-existing question, you know what the user was asking, you replied second 🤣

Re: company phone - 647-859-3727

Yummy — Tue, 12 Apr 2022 18:10:16 GMT

@hTideGnow wrote:
Hi @Yummy I agree the solution is interesting, but it was not a non-existing question, you know what the user was asking, you replied second 🤣

Yes, I know (sort of) but whoever is reading this thread will scratch his/her head asking what is going on here...