topic Re: Can't complete setup in Get Support

Can't complete setup

PriceRay — Sun, 20 Jul 2025 01:49:27 GMT

Can't complete setup, wont accept BMO Mastercard.

"Payment Failed! Please try again or use a different payment method."

Re: Can't complete setup

hairbag1 — Sat, 19 Jul 2025 23:55:15 GMT

@PriceRay

you could use this link to message Customer Support to get their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't complete setup

PriceRay — Sat, 19 Jul 2025 23:56:39 GMT

Support sent me here.

Re: Can't complete setup

hairbag1 — Sun, 20 Jul 2025 00:00:32 GMT

@PriceRay wrote:
Support sent me here.

That's odd, because only Customer Support can address account related issues.

Make certain the address on the account is the same address on the payment card.

Have you a different payment card to use to activate your new account ?

Re: Can't complete setup

PriceRay — Sun, 20 Jul 2025 00:03:44 GMT

Ok thanks.

Re: Can't complete setup

Anna_Beth37 — Sun, 20 Jul 2025 01:20:46 GMT

I had this problem! We ended up figuring out the postal code I put in didn’t match the one listed on my card, someone with CS_Agent was able to fix it. Because I put in my card when I set up my account, I for some reason couldn't fix it myself but once they fixed it, the payment went through!

Re: Can't complete setup

PriceRay — Sun, 20 Jul 2025 03:08:01 GMT

It doesn't ask for an address, it only asked for a postal code.

Email, name, verification from email, select plan enter sim card number, enter card number etc and postal code.

Re: Can't complete setup

Nezgar — Sun, 20 Jul 2025 04:06:23 GMT

@PriceRay wrote:
Can't complete setup, wont accept BMO Mastercard.
"Payment Failed! Please try again or use a different payment method."

I agree with others from a recent signup I did for a family member... the payment page of the activation process only asks for card number, expiry date, and postal code. The Postal code entered has to match what your credit card provider has on file for that account. Furthermore, if you are trying to sign up with plan only offered in Quebec, that postal card has also to be a Quebec postal code.