topic Re: Account closed in Get Support

Account closed

Colin2010 — Sun, 20 Jul 2025 00:40:25 GMT

My account was suddenly closed. My login not working and it will not recognize my phone number. I have been with PM for over a year, and payments regularly made. I can’t get in touch with a CSA.

Re: Account closed

Chalupa_Batman — Sun, 20 Jul 2025 01:00:28 GMT

@Colin2010 wrote:
My account was suddenly closed. My login not working and it will not recognize my phone number. I have been with PM for over a year, and payments regularly made. I can’t get in touch with a CSA.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Account closed

Dunkman — Sun, 20 Jul 2025 01:00:44 GMT

@Colin2010

Is it possible that your autopay/preauthorized payment failed?

You would use the email address as login identification (not phone number). Is your email address not recognized?

Re: Account closed

BKNS27 — Sun, 20 Jul 2025 01:03:27 GMT

@Colin2010

Strange that your account suddenly closed for no reason. It might be suspended due to an expired CC or AutoPay glitch. Call 1-855-4PUBLIC to determine whether your account is suspended or closed (system can’t track your number).

I would suggest you contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account closed

hTideGnow — Sun, 20 Jul 2025 01:05:14 GMT

hi @Colin2010

so, you cannot make calls, you cannot receive calls and data does not work?

you have been with PM for longer than 1 month? way longer?

did you try to dispute a charge with your credit card and maybe you request charge back on a Public Mobile charge (maybe you lost your card and the card companies reversed some charges?)

Re: Account closed

Colin2010 — Sun, 20 Jul 2025 01:06:35 GMT

It was working fine until a week ago. Suddenly I would need to restart my phone for the sim to work. Then nothing. Usually if your account is suspended it says so when you log in. But when I log in it wants me to select a plan and SIM card option. It also doesn’t recognize my phone number under transfer (I thought I could just get an eSIM and start over), so bizarre

Re: Account closed

BKNS27 — Sun, 20 Jul 2025 01:20:15 GMT

@Colin2010

It sounds like your email is not linked to your current account. This is an easy fix for an agent. If your account is suspended. You will need to make manual payment to restore service and enable Subscribe (AutoPay) on your account for future payment.

Re: Account closed

Colin2010 — Sun, 20 Jul 2025 01:11:26 GMT

Cannot receive nor make calls. No data. Says I have no SIM card

Re: Account closed

Colin2010 — Sun, 20 Jul 2025 01:12:35 GMT

Have been with PM for almost 2 years

Re: Account closed

Dunkman — Sun, 20 Jul 2025 01:19:32 GMT

@Colin2010

@Colin2010 wrote:
Cannot receive nor make calls. No data. Says I have no SIM card

Maybe try the SIM card in another working phone. This will help determine whether PM service issue versus hardware problem.