topic Re: Email change error in Get Support

Email change error

RachelHoffart — Sat, 19 Jul 2025 22:30:13 GMT

I’m getting confirmation emails to my new email address that I’ve successfully changed my email address however I’m getting an error message on the app and the email address does not change.

How can I fix this?

Re: Email change error

hTideGnow — Sat, 19 Jul 2025 22:32:28 GMT

hi @RachelHoffart

it could be just an app cache or browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Email change error

slusagm — Sat, 19 Jul 2025 22:32:31 GMT

Clear app cache and try again. If iPhone, you cannot clear cache, so try to uninstall and reinstall app

or try using browser with Incognito mode