topic Getting some insanely slow data speeds, need help in Get Support

Getting some insanely slow data speeds, need help

sinasdf — Tue, 04 Jan 2022 23:10:09 GMT

Hi guys,

I switched from Koodo to PM a week ago due to the 12 gig promotion.

Unfortunately the data speeds I'm getting have been embarrassingly bad to the point that I can't take full advantage of the offer. I can't even watch videos without having to buffer the video for 1 minute. Even simple sites like reddit take about 10 seconds to fully load on LTE, which was never the case with Koodo.

My phone is a LG nexus 5 which I have used for 2 years, and I also followed the APN settings to the point.

Here are my last 3 speedtests:

0.02 up, 1.39 down

0.3 up, 2.24 down

0.21 up, 3.69 down

The tests I ran last week were just as bad.

I really don't know what is wrong. At first I thought it was a Telus issue, since I'm very far from the closest tower (I'm near Downsview Airport in Toronto), but Koodo/PM are on the same network.

I really need help because these speeds are driving my insane.

Re: Getting some insanely slow data speeds, need help

nishufan — Wed, 09 Nov 2016 18:22:33 GMT

Hi @sinasdf

It's very unusual. Do you reset your phone network setting?

Re: Getting some insanely slow data speeds, need help

hung52 — Wed, 09 Nov 2016 18:28:47 GMT

Try to remove the simcard and turn off LTE > reset network and restart your phone. Re-insert your the PM simcard and re-open the LTE.

Second option: Sometimes if you have a case/cover on your phone, this might be the problem. Try to remove the case/cover and see if the speed is going up. Also turn off your wifi while using LTE.

Re: Getting some insanely slow data speeds, need help

sinasdf — Wed, 09 Nov 2016 18:50:15 GMT

@nishufanYes I reset my network settings multiple times, no big difference at all

Re: Getting some insanely slow data speeds, need help

sinasdf — Wed, 09 Nov 2016 18:51:02 GMT

@hung52 Yep I tried all that you suggested and the speed is still bad.

Even with LTE, my down is 6.6 and up 0.38

I'm honestly running out of ideas as to what to do!

Re: Getting some insanely slow data speeds, need help

hung52 — Wed, 09 Nov 2016 18:53:14 GMT

Also it depends where you are at. If your in basement... then thats why its slow. Otherwise how many signal bars do you get? If its like 1-2bars it explains why its slow.

Re: Getting some insanely slow data speeds, need help

sinasdf — Wed, 09 Nov 2016 18:58:54 GMT

@hung52 I'm testing at work, so the testing environment is no different than when I was with Koodo and had great speeds.

As for bars, its anywhere from 50% to 75%

It's just really weird how with Koodo everything was great and now with PM it's very bad. If they share the same Telus/Bell network, what is possibly causing the issue?

Re: Getting some insanely slow data speeds, need help

nishufan — Wed, 09 Nov 2016 19:00:33 GMT

What speed you got when you with Koodo? @sinasdf I usually got 1-2 bars signal in my house. @hung52 The speed is around 12-16 down. If too many people share one tower, it also can affect the speed. Did you try different area?

Re: Getting some insanely slow data speeds, need help

sinasdf — Wed, 09 Nov 2016 19:04:01 GMT

@nishufan I never did an official test with Koodo because I never had any problem, but if I were to guess it would be about 20 mbp down.

Any video I picked would load pretty quickly, unlike with PM where it can take 30 seconds or so.

I guess I can try when I get home - it just doesn't make any sense how the speed would suddenly stink at work when they share Telus/Bell towers between Koodo/PM

Re: Getting some insanely slow data speeds, need help

hung52 — Wed, 09 Nov 2016 19:06:31 GMT

I have no idea then. Maybe a MOD's can explain this

Re: Getting some insanely slow data speeds, need help

sinasdf — Wed, 09 Nov 2016 19:08:25 GMT

I know right? It's very confusing as the only thing I changed was provider/SIM cards.

I appreciate your help guys!

Re: Getting some insanely slow data speeds, need help

soleimani — Wed, 09 Nov 2016 19:17:48 GMT

If you just port your number, you may need to wait for a while. I have LG G3 and when I ported my number from Kooodo to PM it took 15-20 and it was still on 3G instead of LTE. after that it switched to LTE but with low speeds and after couple of reset and 10 minutes it started to work

Re: Getting some insanely slow data speeds, need help

sinasdf — Wed, 09 Nov 2016 19:22:46 GMT

Thanks but I ported a week ago. I thought I'd wait it out and here we are a week later with the same bad speeds!

Re: Getting some insanely slow data speeds, need help

eyunie — Wed, 09 Nov 2016 19:37:20 GMT

I just ran the test. 8.63 down and 0.14 upload. is that normal?

Re: Getting some insanely slow data speeds, need help

sinasdf — Wed, 09 Nov 2016 20:01:16 GMT

From what I read you should be getting faster speeds.

Keep running tests throughout the day to get an average

Re: Getting some insanely slow data speeds, need help

eyunie — Wed, 09 Nov 2016 20:10:24 GMT

I read on Wiki that before the speed 3.1 Mbit/s for downloads and 1.8 Mbit/s for uploads.

However, does anyone know what speed I should be getting?