topic Re: I have created two accounts. Paid for both but cannot assign number in Get Support

I have created two accounts. Paid for both but cannot assign number

CymruOne — Sat, 19 Jul 2025 03:57:27 GMT

Whenever I pay, I login on my phone and it will not allow me to assign a number to my Sim card or port one. When I click help and try to click the link to sign in when I'm already signed in to send me to a different sign in off the app it wont sign in. Will not allow me to speak to an agent. So now I have paid twice with my card on two emails and have 200$ in pre paid cards.

Re: I have created two accounts. Paid for both but cannot assign number

softech — Sat, 19 Jul 2025 04:23:10 GMT

@CymruOne

you will need to have PM support to sort out the 2 accounts situation and make sure one of them work.

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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