eSIM not activated

Mlarss — Fri, 18 Jul 2025 20:55:19 GMT

The eSIM failed to activate, did not receive the email with the QR code to try the eSIM again. Can not log into account because the verification is through a text message and since my previous provider closed our account I have no cell. I added my bf backup phone number but there’s no option to send the code to him.

Re: eSIM not activated

softech — Fri, 18 Jul 2025 20:58:44 GMT

@Mlarss

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: eSIM not activated

porcupine — Fri, 18 Jul 2025 20:59:02 GMT

Click on the envelope in the bottom right corner and follow the prompts to get help

Re: eSIM not activated

Mlarss — Fri, 18 Jul 2025 21:01:40 GMT

I did get the purchase confirmation email but did not receive the welcome email with the QR code.

topic Re: eSIM not activated in Get Support

eSIM not activated

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Re: eSIM not activated