topic Re: i can not make a out going call to any toll free numbers? in Get Support

i can not make a out going call to any toll free numbers?

SG2190 — Fri, 18 Jul 2025 16:11:09 GMT

i need to call urgent to couple toll free numbers but none of them are going thru...even i rebooted my iphone but didn't work

Re: i can not make a out going call to any toll free numbers?

hairbag1 — Fri, 18 Jul 2025 16:16:27 GMT

@SG2190

some toll frees won't connect due to regional settings on their end. ~~You could try asking Operator to help~~.

added...that won't work as no longer have access to traditional Operator with PM.

Re: i can not make a out going call to any toll free numbers?

hTideGnow — Fri, 18 Jul 2025 16:15:13 GMT

hi @SG2190 is that Canadian 1800 numbers? not all 1800 can be called from Canada

can you share the numbers for us to try?

if you are sure you should be able to call , ask PM agent to check

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: i can not make a out going call to any toll free numbers?

SG2190 — Fri, 18 Jul 2025 16:23:35 GMT

800 463 3339

1 (800) 742-5877

Re: i can not make a out going call to any toll free numbers?

hTideGnow — Fri, 18 Jul 2025 16:51:51 GMT

hi @SG2190 I am able to call both numbers

try Reboot phone again and then click Reset Network Settings on the phone and try once again

if same, submit ticket as said above

Re: i can not make a out going call to any toll free numbers?

hairbag1 — Fri, 18 Jul 2025 17:50:24 GMT

@SG2190 wrote:
800 463 3339
1 (800) 742-5877

@SG2190

I also, was able to dial both those numbers and I'm in BC. Did you have any luck calling ?

Re: i can not make a out going call to any toll free numbers?

SG2190 — Fri, 18 Jul 2025 18:12:27 GMT

@hairbag1 @hTideGnow

i don't understand this...

i switch public mobile 4 weeks ago and i was able to dial most of the toll free numbers but problem started since yesterday and i have to call these numbers for my work.....raised the tkt and agent added 500 min and told me to restart my phone but it didn't work and now i'm waiting for response for next step but this is frustrating as i have to chase public mobile while i'm working....

Re: i can not make a out going call to any toll free numbers?

hairbag1 — Fri, 18 Jul 2025 18:14:34 GMT

@SG2190 wrote:
@hairbag1 @hTideGnow
i don't understand this...
i switch public mobile 4 weeks ago and i was able to dial most of the toll free numbers but problem started since yesterday and i have to call these numbers for my work.....raised the tkt and agent added 500 min and told me to restart my phone but it didn't work and now i'm waiting for response for next step but this is frustrating as i have to chase public mobile while i'm working....

You don't need to by any add-ons...your plan should be able to dial those numbers. Did you try shutting down cell and rebooting ?

Try network rest.

Re: i can not make a out going call to any toll free numbers?

SG2190 — Fri, 18 Jul 2025 18:21:41 GMT

yes..i did reboot my phone like multiple times but it didn't work

Re: i can not make a out going call to any toll free numbers?

SG2190 — Fri, 18 Jul 2025 20:07:53 GMT

@hairbag1 @hairbag1

I got an solution from the agent as folllows for iphone,

Please go to the Settings, Cellular, Cellular Data Options, Voice&Data. There are 3 options for networks. Usually it is set on 5G Auto. Please check the other 5G On and test, then check LTE and test.

it did work for me from switching 5G auto to 5G.

Re: i can not make a out going call to any toll free numbers?

hairbag1 — Fri, 18 Jul 2025 20:11:10 GMT

@SG2190 wrote:
@hairbag1 @hairbag1

I got an solution from the agent as folllows for iphone,
Please go to the Settings, Cellular, Cellular Data Options, Voice&Data. There are 3 options for networks. Usually it is set on 5G Auto. Please check the other 5G On and test, then check LTE and test.
it did work for me from switching 5G auto to 5G.

Good to know.