topic Re: I want to update my credit card information in Get Support

I want to update my credit card information

Hollywood67 — Fri, 18 Jul 2025 13:50:53 GMT

Hi, I'm trying to help my husband who is a Public Mobile customer (long time) update his payment information for his new credit card with PM and having great difficulty.

Firstly, I've set him up with PM online with his email and PW, but when I add his phone number it says it doesn't recognize it. Remember he has been with them for many years with automatic monthly payment to his credit card.

All we want to do his update his new credit card expiry date. Can someone help with this?

Also, what is the direct email to a real customer service agent please. We find their web site quite challenging. :((

Thank you in advance!

Re: I want to update my credit card information

hTideGnow — Fri, 18 Jul 2025 13:52:50 GMT

hi@Hollywood67

you probably need to ask PM support to sort our your My Account login with the link to your phone number first

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I want to update my credit card information

Hollywood67 — Fri, 18 Jul 2025 13:54:57 GMT

Thank you for your prompt reply!! Much appreciated. Will try your links to get help. Thank you!!

Re: I want to update my credit card information

CSA_PM — Fri, 18 Jul 2025 14:09:57 GMT

Hello @ Hollywood67

For security reasons, support agents are not able to update or modify credit card information on a customer’s behalf.

However, the best next step is to open a ticket with our support team. An agent will be able to assist with gaining access to the online account and provide help with updating the payment method.

Re: I want to update my credit card information

Hollywood67 — Fri, 18 Jul 2025 14:22:40 GMT

Thank you for your response! Okay that sounds fine. I've just emailed customer support on behalf of my husband. Once we get access to his online account I'm sure we can update his payment information. He recently got a renewal credit card with a new expiry date that Public Mobile has messaged him for. He wants to get his account with you updated. Thank you for your help! Leesa (wife)