topic Re: Still says SOS in Get Support

Still says SOS

sadieoleary2011 — Fri, 18 Jul 2025 21:36:36 GMT

I was chatting with someone yesterday and haven't heard back. My new sim card in my Iphone x won't work. It still says SOS after a fair amount of trouble shooting. What do I do next?

Re: Still says SOS

Handy1 — Fri, 18 Jul 2025 13:16:54 GMT

@sadieoleary2011 You need ask support to refresh / reprovision the sim for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Still says SOS

hTideGnow — Fri, 18 Jul 2025 13:31:10 GMT

hi @sadieoleary2011

we are just Community members here and cannot help much with that. But did you try your sim card on another phone? It could be a device problem

Please reply CS_agent via your Community inbox and continue working with them for a solution. You might want to push them to allow , and reimburse, you to buy another sim card to try as this current one might be defective)

Re: Still says SOS

CSA_PM — Fri, 18 Jul 2025 13:32:17 GMT

Hello @ sadieoleary2011,

The conversation is open and will be picked up by the first available agent as soon as possible.