topic Confirm identity issue in Get Support

Confirm identity issue

Smeep — Fri, 18 Jul 2025 05:54:53 GMT

Hello,

I subscribed for a new number and eSIM and it failed to activate the eSIM on the last step. Now when I try again, it wants to confirm identity by sending a 6 digit code to the new number I selected which I do have access to so I am stuck.

Re: Confirm identity issue

hairbag1 — Fri, 18 Jul 2025 01:32:03 GMT

@Smeep

here's a link to message Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Confirm identity issue

ORNGNBLK — Fri, 18 Jul 2025 01:33:03 GMT

@Smeep Does it give you the opportunity to “send to code to email” ? If not, please start a chat with pm agent using orange chat bubble on the bottom right. A CS agent should be able to assist if the problem persists