Sim trouble

Juotten — Fri, 18 Jul 2025 05:57:46 GMT

My sim won't connect to network. I downloaded an esim to travel and when I got back homeo deleted one of the sims. The SIM on my account through public app doesn't match the one on my physical SIM card but when I go to edit it it says that sim number is already in use. Restart and reinsert doesn't work.

Re: Sim trouble

softech — Fri, 18 Jul 2025 00:40:13 GMT

@Juotten

the sim number on the account shows the current active one. DO NOT manually change it unless you are changing to a new SIM card

any chance you have multiple Public mobile sim and you got mixed up ?

And after using a travel eSIM, it is always good to disable , or even delete, the travel esim. Then go to the VPN screen of the phone and delete all VPN profiles. Now, make sure the correct PM sim card in inserted, then reboot the phone once and click Reset network settings

if that still does not work, there is a chance you got mixed up with an old PM sim card, but you can check with PM CS agent to confirm.

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Sim trouble in Get Support

Sim trouble

Re: Sim trouble