topic Re: Account closure in Get Support

Account closure

sweta85 — Thu, 17 Jul 2025 23:02:35 GMT

I want to close my account. How I can close it?

Re: Account closure

softech — Thu, 17 Jul 2025 23:05:07 GMT

To close the account you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

You can also do the same using the App. Login the App, go to Subscription page, click Manage Subscription and click Unsucbscribe
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Account closure

Handy1 — Thu, 17 Jul 2025 23:06:59 GMT

@sweta85 Port your number out if you wish to keep the phone number .

Or log into account and unsubscribe

finally ask support to remove all credit card info right away

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account closure

hTideGnow — Thu, 17 Jul 2025 23:08:29 GMT

hi @sweta85

assuming you don't need to keep your number, you can simply login to My Account, go to Payment, Manage Subscription and disable Subscribed

if you have trouble logging in, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage