topic Re: Retrieving call conversation in Get Support

Retrieving call conversation

Jelory — Thu, 17 Jul 2025 21:48:26 GMT

Hello All,

I would like to know if there is a way to retrieve a particular conversation I had with someone last month. I need it for a workplace investigation.

Thanks

Re: Retrieving call conversation

will13am — Thu, 17 Jul 2025 21:56:10 GMT

@Jelory , are you referring to call usage history? If so, you can look that up on your self serve account. As for actual conversation, carriers do not and are not allowed to wire tap.

Re: Retrieving call conversation

softech — Thu, 17 Jul 2025 21:56:14 GMT

Sorry @Jelory , PM won't be able to help with that. And no carrier in Canada will track and record any call conversations. The most you can get is the time and date and the length of the call from Usage History. Sorry about that