topic Re: Activating replacement sim in Get Support

Activating replacement sim

KSIE_01 — Thu, 17 Jul 2025 17:54:57 GMT

My phone was lost/stolen. I purchased another PM sim card. Put it in another phone, changed the sim card number on the account, resumed services. It does not work. How do I activate it?

Re: Activating replacement sim

Handy1 — Thu, 17 Jul 2025 18:23:05 GMT

@KSIE_01 You do T activate it you just change the sim card number on account so you did that , then you have to reboot the phone and it should work , if not message support to help

send a private message To CS_Agent

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: Activating replacement sim

BKNS27 — Thu, 17 Jul 2025 21:20:05 GMT

@KSIE_01

Did you try resetting the Network settings on your new phone then reboot your phone by powering off then back on?