topic Re: Refferals in Get Support

Refferals

Emrys2025 — Thu, 17 Jul 2025 15:00:46 GMT

Hello,

I am not sure what is going on with the referrals but I would like to figure it out. When I signed up I tried 2-3 other peoples codes and they didn't work sadly. Then now that I have an account I have set up 3 different people and I tried using my code for them and it didn't work for them either. I set up my husband and my parents accounts and I also tried using their referral codes for each other and none would work so it isn't just my account. I am not sure what the issue is here either, doesn't seem that difficult but I am not sure what the problem is. Has anyone else had this issue and fixed it and can enlighten me?

Thanks in advance!

Re: Refferals

will13am — Thu, 17 Jul 2025 15:03:34 GMT

@Emrys2025 , the referral system does work. If you have had issues, use the chat symbol on the lower right corner of the web page to initiate a support ticket and have an agent look into your specific situation.

Re: Refferals

Handy1 — Thu, 17 Jul 2025 15:03:46 GMT

@Emrys2025 You have to ask those used refferal code to log into community and contact support to ensure it was entered correctly

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refferals

hTideGnow — Thu, 17 Jul 2025 15:04:45 GMT

hi @Emrys2025

make sure you didn't get mixed up with 0 or O , 1 or I

you can ask the one who joined to use their account to open ticket with PM support and ask them to confirm and add it back

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refferals

hairbag1 — Thu, 17 Jul 2025 15:05:59 GMT

@Emrys2025

that's unusual, most don't have that problem. Just click on the orange chat bubble on lower right side of page to start process of Customer Support.

Re: Refferals

CSA_PM — Thu, 17 Jul 2025 16:29:38 GMT

Thank you for the escalation!

The customer is already in contact with an agent.