topic Service in Get Support

Service

Rmaclise1 — Wed, 16 Jul 2025 23:49:52 GMT

Upgraded my subscription from 20 to 60 gb today and since the change occurred I haven't been able to access data at all without wifi.

help!!

Re: Service

slusagm — Thu, 17 Jul 2025 00:00:22 GMT

Reboot your phone and Reset Network Settings on the phone, make sure data limit is not enabled

But if still no access to data, you will need to ask PM to check and help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service

Rmaclise1 — Thu, 17 Jul 2025 00:43:46 GMT

Didn't work.
but thanks

tried to send another ticket.
The first said don't respond to that email.

i don't know here I'm supposed to respond to

Re: Service

slusagm — Thu, 17 Jul 2025 00:46:25 GMT

You don't respond to the email, you check the community inbox in this site and respond there

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage