topic Re: US add on data in Get Support

US add on data

RazRee — Thu, 17 Jul 2025 03:42:28 GMT

Hello! I tried searching for this in the forum and couldn’t find anything. I used rewards for data roaming in the US recently for 15 days. If I don’t use the US roaming data, for the time it’s valid does that mean I can’t use the rest as local? (Ie Canada plan 6 gb, US 3 gb for 15 days).

Re: US add on data

softech — Wed, 16 Jul 2025 22:24:41 GMT

@RazRee

US roaming data is only for used in US. If you didn't use up the data while you are in US, you cannot use it in Canada

but if you didn't use it at all, like you cancelled the trip or so, you can ask PM CS agent and they might be able to reverse the transaction for you.

To contact PM CS agent
1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Alaska

RazRee — Thu, 17 Jul 2025 03:40:01 GMT

PM doesn’t work on cruise ships and more specifically Celebrity. Recently came from Alaska where I got great reception with AT&T, spotty in the smaller ports but the roaming data worked well and no charges. Im too cheap to purchase wifi on a cruise and they used Starlink. has anyone recently used any cruise afflliated cards or providers?

Re: US add on data

RazRee — Wed, 16 Jul 2025 22:30:31 GMT

I’ll try this. I used my rewards for use in the states and I didn’t even use 1gb out of the 3gb I was given. No harm in trying. I just wanted to see if it could roll over. Thanks for the response.

Re: Alaska

softech — Wed, 16 Jul 2025 22:31:18 GMT

@RazRee

if you want to get data on the cruise, it is actually much cheaper to buy the onboard Wifi instead of any mobile networks that work on the cruise. Buy before the start of the cruise, they usually have 20% off. Yes, it is not cheap, but it is the only way to keep connected

Re: Alaska

softech — Wed, 16 Jul 2025 23:03:29 GMT