topic Re: Address in Get Support

Address

Paulthepet — Wed, 16 Jul 2025 17:33:49 GMT

My address does not show up while trying the create subscription

Why

Re: Address

hTideGnow — Wed, 16 Jul 2025 17:39:13 GMT

hi @Paulthepet

is this an apartment? is it just the apartment number causing the issue?

and yes, some new addresses might not be there, might take time

but you probably still need it for the credit card payment to process. Check with PM support and see what they suggest , or if they can add the address to the database.

.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: Address

Paulthepet — Wed, 16 Jul 2025 17:41:04 GMT

I have been at the same address for 15 years. Nothing changed

Re: Address

will13am — Wed, 16 Jul 2025 18:01:10 GMT

@Paulthepet wrote:
I have been at the same address for 15 years. Nothing changed

@Paulthepet , from what I can tell Public Mobile does not allow freehand entry of the address without a location check. You need to enable location permission and the system will check the address as it is being entered to confirm the address is valid.