topic Bill in Get Support

Bill

Bayboy45 — Wed, 16 Jul 2025 20:36:44 GMT

I paid my bill. But still can't make calls need help.

Re: Bill

slusagm — Wed, 16 Jul 2025 14:16:34 GMT

Try reboot phone. Sometimes, it takes 5+minutes and a device reboot is needed

if still unable to make calls or no data, ask PM to help. Submit a ticket

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Bill

hTideGnow — Wed, 16 Jul 2025 14:19:37 GMT

hi @Bayboy45

Check if PM took the money for renewal. Using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in), and check if account shows active with a cycle date ends in August

Reboot the phone and try again.  if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage