topic Re: Usage history not up to date in Get Support

Usage history not up to date

FTT — Wed, 16 Jul 2025 13:06:45 GMT

Why is my history not up to date like it usually is? The monthly plan Renewed on July 12th and the history dates back to June 29 and older.

softech — Wed, 16 Jul 2025 13:07:47 GMT

probably just browser or app cache

try login My Account using incognito mode or if logout the PM app completely and relogin

FTT — Wed, 16 Jul 2025 14:22:33 GMT

I tried logging out but nothing changed.

how do you log in with incognito?

slusagm — Wed, 16 Jul 2025 14:24:07 GMT

Click on the 3 dots (or 3 lines) or top right, then select Incognito (or it might call Private or Secret )

FTT — Fri, 18 Jul 2025 17:30:01 GMT

Hi I do not see this incognito, where is it.

CSA_PM — Fri, 18 Jul 2025 17:52:03 GMT

Hello @ FTT,

Here are the steps to try logging into your Public Mobile account using an incognito window:

Open your browser (e.g., Chrome, Safari, Edge, Firefox).

Open an incognito/private browsing window:

Chrome: Press Ctrl + Shift + N (or Cmd + Shift + N on Mac)

Firefox/Edge: Press Ctrl + Shift + P (or Cmd + Shift + P on Mac)

Or click the browser menu (usually 3 dots or lines in the top right) and select New Incognito Window or New Private Window

FTT — Fri, 18 Jul 2025 18:18:00 GMT

Thanks but It does not work. This is crazy. Can you give me the contact info for help from PM?

CSA_PM — Fri, 18 Jul 2025 19:44:14 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage