Lost SIM & Locked Out of Account

Jujubean314 — Wed, 16 Jul 2025 00:45:28 GMT

Hi, I've lost my SIM card and can’t log into my Self-Serve account due to 2FA being tied to that number.

Please help me:
1. Change the email address (if needed).
2. Transfer my account to a new SIM.

Re: Lost SIM & Locked Out of Account

slusagm — Wed, 16 Jul 2025 00:53:28 GMT

You can try to click Didn't receive code or Resend code, and choose Send email to receive the code via email

Or you can choose Send Voice message, then call yourself from another phone to retrieve the code via voicemail

If you can login, you can change sim card number from Profile page

Or if you need PM to help, message them. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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