topic Re: can't access account because eversafe id sends otp to landline in Get Support

can't access account because eversafe id sends otp to landline

marie1932 — Tue, 15 Jul 2025 23:31:25 GMT

I want to transfer my landline number to my new public mobile account. When I try to sign in to my account, the two factor authentication sends a text to my landline number and when I choose voice message I never receive it.

How can I access my account and continue to transfer my number to my public mobile account?

Re: can't access account because eversafe id sends otp to landline

Sansan — Tue, 15 Jul 2025 23:37:08 GMT

@marie1932 for first set up, Public Mobile needs to verify account so you won't be able to receive the SMS until they verify you.

You can message them at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: can't access account because eversafe id sends otp to landline

will13am — Wed, 16 Jul 2025 00:06:32 GMT

@marie1932 , the 2FA number for your self serve account is found in the account profile tab. That number does not auto sync. If you have made a number change you need to update the eversafe credentials manually. You should be able to receive the 2FA number via email by having it resent and selecting the email option.

Re: can't access account because eversafe id sends otp to landline

marie1932 — Wed, 16 Jul 2025 00:35:32 GMT

I couldn't get your suggestion working .

Re: can't access account because eversafe id sends otp to landline

computergeek541 — Wed, 16 Jul 2025 00:36:48 GMT

Re: can't access account because eversafe id sends otp to landline

Sansan — Wed, 16 Jul 2025 00:50:21 GMT

As I stated before, new activations must be sent to phone number. If you cannot get the code to the phone only Public Mobile agents can assist.

After you've been verified, next time you will have the options to send to email.

Re: can't access account because eversafe id sends otp to landline

slusagm — Wed, 16 Jul 2025 00:50:20 GMT

You have to wait until the port is completed to login , this is normal

Porting from VoIP provider usually takes 3 - 5 days

Re: can't access account because eversafe id sends otp to landline

marie1932 — Wed, 16 Jul 2025 00:53:56 GMT

So if i wait a week, the number will be ported from a bell landline to this public mobile number, even though I cannot confirm my account via eversafe?

Re: can't access account because eversafe id sends otp to landline

slusagm — Wed, 16 Jul 2025 00:58:33 GMT

That 3 to 4 days is normal for all porting from VoIP

If you like, you can call porting team to confirm the port status. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: can't access account because eversafe id sends otp to landline

marie1932 — Wed, 16 Jul 2025 01:00:18 GMT

Sure, that would be good.