topic Re: Koodo Port Number Registeration in Get Support

Koodo Port Number Registeration

Slebail — Tue, 15 Jul 2025 20:35:13 GMT

Hello. I am currently a Koodo member

I have their sim in my phone now.

I want to Port my number to an e-sim.

I heard there were steps forr Koodo users.

I have only registered an account on public mobile so far

Re: Koodo Port Number Registeration

hTideGnow — Tue, 15 Jul 2025 20:36:49 GMT

hi @Slebail

do you have Koodo Prepaid or Postpaid?

first, make sure your Koodo account is still active

if Koodo Postpaid, just download the app, activate, and request porting after payment. Koodo will send you a text to your Koodo sim card and you need to reply Yes within 90 mins

But if you have Koodo Prepaid, still download the app, activate, but at the phone number step, choose a new number first and activate with a new phone number. After activation is completed and the line works, open a ticket with PM support and ask them to manually bring the line over

Re: Koodo Port Number Registeration

Slebail — Tue, 15 Jul 2025 20:55:43 GMT

Ok I've activated with a temporary number. Where do I go to get it ported? Is this consider f a support ticket? Do I need to create a new one?

Re: Koodo Port Number Registeration

Chalupa_Batman — Tue, 15 Jul 2025 20:57:32 GMT

@Slebail wrote:
Ok I've activated with a temporary number. Where do I go to get it ported? Is this consider f a support ticket? Do I need to create a new one?

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Koodo Port Number Registeration

computergeek541 — Tue, 15 Jul 2025 21:00:01 GMT

@Slebail wrote:
Ok I've activated with a temporary number. Where do I go to get it ported? Is this consider f a support ticket? Do I need to create a new one?

This message thread isn't a support ticket. Also, the people you're communicating with in these types of messages threads aren't support staff but are usually other customers.

As for porting your number, If your phone number is coming from a Koodo postpaid account, no ticket is required. The number porting can be requested from your Public Mobile self serve account. A ticket with Public Mobile's customer support agents only needs to be opened if you're transferring a phone number from a Koodo prepaid account.

Re: Koodo Port Number Registeration

hTideGnow — Tue, 15 Jul 2025 21:00:14 GMT

hi @Slebail

You can submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage