topic Re: Signal poor in Get Support

Signal poor

K-13 — Tue, 15 Jul 2025 18:59:16 GMT

My cell signal has been awful lately. I live at the south end of Georgian Bay. I can text but having conversations has been awful. Thankfully I still have a landline but my cell phone is my work number. Anyone else having issues?

Re: Signal poor

hTideGnow — Tue, 15 Jul 2025 19:03:54 GMT

hi @K-13

what phone do you have?

is it just voice issue or data is bad too?

if it is just voice, it could be something to do with PM's system change on 3G network and your phone is not capable of using VoLTE on PM's network.

Re: Signal poor

K-13 — Tue, 15 Jul 2025 19:09:26 GMT

Just voice.

I have an iPhone 13

Re: Signal poor

hTideGnow — Tue, 15 Jul 2025 19:15:08 GMT

hi @K-13

with iPhone 13, you should not be impacted by the recent change

Try Reboot phone and Reset Network Settings on your phone and check if it works

Re: Signal poor

K-13 — Tue, 15 Jul 2025 19:16:22 GMT

Thanks, I will give that a try.

Re: Signal poor

Nezgar — Sun, 20 Jul 2025 05:07:47 GMT

@K-13 wrote:
My cell signal has been awful lately. I live at the south end of Georgian Bay. I can text but having conversations has been awful. Thankfully I still have a landline but my cell phone is my work number. Anyone else having issues?

Can you confirm that your phone is staying on the LTE network while on a phone call (confirming VoLTE is in use).

As a workaround for now to not miss or drop important at least incoming calls, you can forward to your landline with *21*xxxyyyzzzz# and unforward with ##21#.