topic Re: I want to stop using it. in Get Support

I want to stop using it.

madoong — Tue, 15 Jul 2025 18:07:14 GMT

I don't use this number anymore.
It keeps getting paid.

I want to stop the number completely. What should I do?

Do you not have a customer center number here?

My usim is not working already.

Re: I want to stop using it.

hTideGnow — Tue, 15 Jul 2025 18:11:29 GMT

hi @madoong if you remember your login to My Account, then go to Payment, Manage Subscription and disable Subscribed

if you don not remember the login, then message support and ask them to remove the credit card for you to stop further payment

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I want to stop using it.

madoong — Tue, 15 Jul 2025 19:44:31 GMT

I don't want to use public mobile anymore. I don't need it.
I want to stop everything, but I can't find a way on this website.
I'll give you my information, so please stop everything so that it doesn't get paid anymore
***********

Re: I want to stop using it.

computergeek541 — Tue, 15 Jul 2025 18:57:19 GMT

Re: I want to stop using it.

Rastin — Tue, 15 Jul 2025 19:26:49 GMT

We are just customers here we can't do it for you. Also please remove your personal information. Use the down arrow on the right of your post as anyone can see it.

You need to log into your account and Unsubscribe one you do that it will stop. If you don't remember how to get in you will need to contact PM using the link hTidegrow gave you

Re: I want to stop using it.

CSA_PM — Tue, 15 Jul 2025 19:54:13 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.