topic Re: Signed up for wrong plan in Get Support

Signed up for wrong plan

Beep — Tue, 04 Jan 2022 23:10:04 GMT

So I just signed up for a public mobile plan and I think I got the wrong plan...

I signed up for the 90 day 3gb plan (+callling/text) thinking it was 3gb per month when it I believe it means 3gb for the whole 90 days. I average 2gb/month in data usually.

Am I still able to switch plans or do I need to wait the 90 days before being able to?

If not, it looks like I will need to keep buying the +1 gb add on for $30 until the 90 days is complete?

Thanks for your help

Re: Signed up for wrong plan

RobertQc — Tue, 12 Jun 2018 10:56:23 GMT

You may have to wait / buy the data add-on / renew your plan early (if you do the math, you could calculate the most efficient way / lowest cost) but it couldn't hurt to send a message to the moderators asap and see if they can help @CS_Agent

If your estimation of 2gb used per month, you should run out of data half way, meaning you would need 3 x 2gb for $30 each totaling $90+tax, would it be more efficient at that point to "renew" your new plan half way, $90 vs 1/2 of what you paid for the entire time, but it really dependns on what you got, what you are going to get and how much data you will actually use.

I am not sure if you "just" bought it, and have not used any if they are able to do anything for you as this is a pre-paid service rules can be different. Regarding plans they usually give a date time/air time / text message refund policy if you are within a certain limitation. Talk to the @CS_Agent and let us know how it goes. Definitly worth trying.

Re: Signed up for wrong plan

closng — Tue, 12 Jun 2018 10:48:26 GMT

@Beep wrote:
So I just signed up for a public mobile plan and I think I got the wrong plan...

I signed up for the 90 day 3gb plan (+callling/text) thinking it was 3gb per month when it I believe it means 3gb for the whole 90 days. I average 2gb/month in data usually.

Am I still able to switch plans or do I need to wait the 90 days before being able to?
If not, it looks like I will need to keep buying the +1 gb add on for $30 until the 90 days is complete?

Thanks for your help

Hi @Beep,

I should definitely send a message to the Moderators to see if they can change the plan for you since you just signed up.

Click on the following link to send a message to the Moderators for assistance, be sure to include a detailed explanation of your issue, account number, phone number, 4 digit PIN, and account email address:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Signed up for wrong plan

RobertQc — Tue, 12 Jun 2018 11:06:23 GMT

When I edited this post it was deleted. This has happend multiple times to me. Then said pending approval and it was gone. Why was my post deleted? Now I can see it in My Unmoderated Items https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected in My Rejected Items

Re: Signed up for wrong plan

closng — Tue, 12 Jun 2018 11:09:01 GMT

@RobertQc wrote:
When I edited this post which, it was deleted. Then said pending approval. and it was gone. Wtf? Good thing I could "go offline" then hit back in history... ??? Why was my post deleted? Now I can see it in My Unmoderated Items https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected My Rejected Items

Definitely a glitch, I've had that happen to me in the past. No worries, I can attest to your story 🙂

@RobertQc tells the truth.

Re: Signed up for wrong plan

mtfolks — Tue, 12 Jun 2018 13:17:19 GMT

As @closng said, DM the mods. If you just signed up they will very likely be able to fix your plan for you but you might need to top up your account with funds for them to do so.

Re: Signed up for wrong plan

ShawnC13 — Tue, 12 Jun 2018 13:56:38 GMT

@Beep wrote:
So I just signed up for a public mobile plan and I think I got the wrong plan...

I signed up for the 90 day 3gb plan (+callling/text) thinking it was 3gb per month when it I believe it means 3gb for the whole 90 days. I average 2gb/month in data usually.

Am I still able to switch plans or do I need to wait the 90 days before being able to?
If not, it looks like I will need to keep buying the +1 gb add on for $30 until the 90 days is complete?

Thanks for your help

So if this is a recent plan that you just picked I would message the mods and hopefully they will say add some funds and they will be able to change to the plan that you actually need.