topic Re: How to set up preauthorised payment? in Get Support

How to set up preauthorised payment?

Chaitrammahabir — Tue, 04 Jan 2022 10:07:29 GMT

Re: How to set up preauthorised payment?

ShawnC13 — Fri, 26 Nov 2021 22:56:30 GMT

@Chaitrammahabir, if you mean autopay then you will need to log into your self-serve, hit the payment tab to get this

As I already have it set up I am thinking the Manage my card or Manage Auto pay will let you add a new card for that.

Re: How to set up preauthorised payment?

Anonymous — Fri, 26 Nov 2021 22:57:51 GMT

@Chaitrammahabir : But if you mean at your bank side then no...Public Mobile does not take payment that way.

Re: How to set up preauthorised payment?

Anonymous — Fri, 26 Nov 2021 23:01:21 GMT

@Chaitrammahabir

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

Register your payment card (publicmobile.ca)

Re: How to set up preauthorised payment?

darlicious — Fri, 26 Nov 2021 23:03:05 GMT

@Chaitrammahabir

Pm does not have preauthorized payments. You can register a card for autopay in your self serve that will attempt a once every 30 days charge to your card for any amount owing for your plan amount after any available funds and/or rewards are applied first to cover your plan amount.

Using this method will prevent error messages and make adding your credit card to your account and registering for autopay easier. Afterwards check the bottom left corner of your overview page to ensure you are registered for dynamic autopay.

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

Choose make a payment then register your card or choose sign up for autopay but your billing address and the address on your account will have to match exactly when registering this way which is why I prefer the first option and then checking the box afterwards that prompts you to register for autopay.

Reboot your device.
Clear your browser, use secret/incognito mode in firefox, chrome or safari.
Choose replace card rather than remove card.
Copy your address from your billing statement.
Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
Do not put a space in the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary.
Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from customer support.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.

Re: How to set up preauthorised payment?

Meow — Sat, 27 Nov 2021 00:12:13 GMT

Only way not to worry about payments to PM every 30 days is to activate autopay and register your credit card with PM.

Autopay might fail so you have to watch if your service is active after renewal day.

To avoid potential autopay failure is to deposit funds on your PM account when you get SMS from PM that your renewal day is approaching as PM will try to take funds from your account first and then if autopay is set up will charge your CC. But that requires manual intervention from your side which I believe you want to avoid... Just a suggestion...

Re: How to set up preauthorised payment?

computergeek541 — Sat, 27 Nov 2021 02:41:56 GMT