topic Re: .. in Get Support

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masroorkhan71 — Mon, 17 Jan 2022 20:56:25 GMT

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Re: I have been charged $40.25 for some unknown reason despite not being with Public Mobile.

Anonymous — Mon, 17 Jan 2022 20:19:58 GMT

sign in to Self-Serve, to review your account, if you found at Available Funds:$$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent,

send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

at public mobile 30 day Prepaid Service No fees extra charges.....

Re: I have been charged $40.25 for some unknown reason despite not being with Public Mobile.

BeachNBeer — Mon, 17 Jan 2022 20:20:19 GMT

@masroorkhan71 When you had an account did you have auto-pay setup?. When you left Public Mobile did you remove auto-pay?

In any event you need to contact Customer Support. We are all customers like you. Click link below to send them a private message so they can look into your issue.

send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I have been charged $40.25 for some unknown reason despite not being with Public Mobile.

softech — Mon, 17 Jan 2022 20:22:37 GMT

@masroorkhan71 Just wondering how to "talked with the customer service rep"? PM support is all online and have to open ticket with them and exchange message via Community inbox.

If you have not done so, please open ticket with PM using Private Message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Another question, how long you have left PM? Did you stop the Autopay? The way to cancel PM service is to stop Autopay and remove the payment option from the account. If you have not done so, you can login to My Account and click on Payment Tab to Manage Autopay and disable it

Re: I have been charged $40.25 for some unknown reason despite not being with Public Mobile.

Anonymous — Mon, 17 Jan 2022 20:26:32 GMT

What do you mean "payment cleared"? What do you mean "moved on my account was closed"?
Did you port your number out?
If you used a payment card when you started and if you chose autopay then the system is doing what you told it to do.
If you turned off autopay but left the card registered then this is a rare glitch that has been known to happen.
If you ported your number out of here then this is also a rare glitch that has been known to happen.

Re: ..

softech — Mon, 17 Jan 2022 21:03:46 GMT

@masroorkhan71 just want to confirm if you issue was resolved. How was it resolved? PM support replied and provided the refund? I just want to confirm if it was indeed a system glitch

Curious, why you have deleted your original post?

Re: ..

Anonymous — Mon, 17 Jan 2022 21:06:31 GMT

@softech : They chose a solution so it would seem that they're done here.

Re: ..

ShawnC13 — Mon, 17 Jan 2022 21:26:17 GMT

Was there a question here? Not sure how there is a solution to .... This will be confusing to other community members

Re: ..

ShawnC13 — Mon, 17 Jan 2022 21:26:20 GMT

Was there a question here? Not sure how there is a solution to .... This will be confusing to other community members

Re: ..

BeachNBeer — Mon, 17 Jan 2022 21:29:08 GMT

@ShawnC13 OP said he was charged $40.25 but doesn't have an account. Had one when he was in Canada but closed it (or he thought he did).

Re: ..

ShawnC13 — Mon, 17 Jan 2022 21:31:30 GMT

@BeachNBeer, thanks even with that Question I don't see how the chosen answer would have been a correct answer for that

Re: ..

Anonymous — Mon, 17 Jan 2022 21:35:12 GMT

@ShawnC13 : Because it's NEVER a wrong answer to contact the CSA's. Sigh.

Re: ..

BeachNBeer — Mon, 17 Jan 2022 21:37:13 GMT

@ShawnC13 There was more... probably selected that solution for how to contact support.

OP said he was talking to support and they directed them here (likely talking to Simon)..then said one point he had auto-pay on but closed his account. People asked if he turned auto-pay off, etc... Once the Honorable "Post every link possible" 😂 posted I didn't bother going back to thread.

OP did have to reach support though. Anywho. Throw this thread in lounge or archive It. Useless now since OP edited theirs.

Re: ..

ShawnC13 — Mon, 17 Jan 2022 21:38:44 GMT

@BeachNBeer yes it is a pointless thread without an initial post. Thanks for the explanation, and yes agree with the first post edited it ispointless.