topic [No service for 2 days (issue with changing plans] in Get Support

[No service for 2 days (issue with changing plans]

hejia168 — Tue, 04 Jan 2022 23:10:02 GMT

Please help!!!

No service at all, due to changing to the new plan, now shows balance owing, don't know what to do!

@Mary_M@Shazia_K

Disapointed about the service, regred to recommend to friends/family.....

Re: [No service for 2 days (issue with changing plans]

Shazia_K — Wed, 09 Nov 2016 17:50:29 GMT

Hey @hejia168,

I'm sorry about this!

Please reboot your phone and the service should be functional.

Thanks,

Shazia

Re: [No service for 2 days (issue with changing plans]

nekkidtruth — Wed, 09 Nov 2016 17:52:01 GMT

There's no reason to regret! Once the backlog is cleared and service is up and running, it'll be smooth sailing. You said you've changed your plan correct? Did you have issues with service before this? The level of service hasn't changed at all, support staff is just busier than normal due to a porting issue and the promotion. 🙂

Be patient, you've tagged the mods and it's only a matter of time now for your resolution!

Ohhhh sniped by @Shazia_K! Good job!

Re: [No service for 2 days (issue with changing plans]

hejia168 — Wed, 09 Nov 2016 17:56:51 GMT

@Shazia_K

thank you so much!!