topic Re: SOS top corner in Get Support

SOS top corner

saraccha — Tue, 15 Jul 2025 16:13:25 GMT

Why does my account say my SIM card is active but says SOS??? It’s been 3 days. No internet. No calls. I’m so frustrated I could cry. If I knew I couldn’t talk TO A LIVE PERSON I NEVER WOULD HAVE CHOSE PUBLIC MOBILE.

Re: SOS top corner

hTideGnow — Tue, 15 Jul 2025 16:16:32 GMT

hi @saraccha

new activation ? or it just stopped working?

no need to cry, PM support agent will help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SOS top corner

slusagm — Tue, 15 Jul 2025 16:16:38 GMT

can you login My Account? does it show account active?

did you try Reset Network Settings on your phone? and you tried your sim card on another phone?

if you can login My Account, then open ticket with PM and ask for help.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SOS top corner

saraccha — Tue, 15 Jul 2025 16:23:16 GMT

Yes it says it’s active. Yes I reset my network settings and no I didn’t put it in another phone because most people don’t just have a second phone readily accessible. I’ve opened multiple tickets over the last 3 days and no response. I just want a live person to help me

Re: SOS top corner

saraccha — Tue, 15 Jul 2025 16:23:44 GMT

New activation. Already crying because why is this so hard?

Re: SOS top corner

hTideGnow — Tue, 15 Jul 2025 16:25:20 GMT

hi @saraccha

did you check the community inbox? PM agent should have replied there

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SOS top corner

saraccha — Tue, 15 Jul 2025 16:26:43 GMT

There’s not a single reply to me

Re: SOS top corner

saraccha — Tue, 15 Jul 2025 16:26:53 GMT

in my invox

Re: SOS top corner

CSA_PM — Tue, 15 Jul 2025 16:38:42 GMT

Thank you for the escalation!

The customer is already in contact with an agent.

Re: SOS top corner

softech — Tue, 15 Jul 2025 16:55:18 GMT

@CSA_PM

can you confirm if CS_agent's reply? OP mentioned he didn't see any message in his Community inbox

Re: SOS top corner

CSA_PM — Tue, 15 Jul 2025 17:01:06 GMT

The customer is already in contact with an agent.