topic Re: Activate a new SIM in Get Support

Activate a new SIM

Margaret_dO — Tue, 15 Jul 2025 15:27:15 GMT

I'm new to Public Mobile and got a Sim last week. I used the app to activate it using my current cell number with Rogers, but accidentally hit "subscribe" before receiving a text from them. I still have not received a text from Rogers and when I enter the app, it asks for the SIM number, then gives me an error message that the SIM is already in use. What am I supposed to do to get the sim to activate and keep my current number?

Re: Activate a new SIM

hTideGnow — Tue, 15 Jul 2025 15:30:28 GMT

hi @Margaret_dO

if you were using the PM app to activate a new plan , and reached Step 6 - Activation., the sim itself is already activated and account already setup, it is just a matter whether you received a text from Rogers on your Rogers sim and if you replied Yes to them within 90 mins

there is a PM porting support team that can check your porting status and help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Activate a new SIM

slusagm — Tue, 15 Jul 2025 15:33:15 GMT

the fact that you see the error "sim already in use", it should mean you already subscribed. You used the app and requested porting, right? like you entered your phone number to be ported and the Rogers account number?

As I am not certain if you did probably request porting, maybe you can check with PM by direct message.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage