topic Re: No service used but being charged in Get Support

No service used but being charged

Lohesh — Tue, 15 Jul 2025 20:56:54 GMT

I had moved to Roger’s on may 2025 but still I am getting charged from my public mobile

Re: No service used but being charged

BKNS27 — Tue, 15 Jul 2025 08:47:53 GMT

Did you port your number over to PM? If you did, you account should be closed and not charged after porting was completed.

If you picked a new number then your PM is still active unless you disable the Subscribe button in your account and after 90 days. Your account will be closed. Click on the Chat icon and type in Submit a Ticket and an agent will investigate.

Re: No service used but being charged

slusagm — Tue, 15 Jul 2025 08:55:03 GMT

You just need to open ticket with PM and they can refund and make sure the system stop charging again

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https///productioncommunity.publicmobile.ca/t5/notes/privatenotes

Re: No service used but being charged

CSA_PM — Tue, 15 Jul 2025 14:22:50 GMT

Hello @ Lohesh,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage