topic Re: Changing to eSIM in Get Support

Changing to eSIM

allendick — Tue, 15 Jul 2025 04:17:40 GMT

I'm a long time public mobile user and I'm currently using a physical SIM but I would like to change to an eSIM. My current phone is a Pixel 7XL which I understand supports this.

How do I go about changing to an eSIM?

Re: Changing to eSIM

slusagm — Mon, 14 Jul 2025 18:31:33 GMT

yes, it will work

just download the app, go to Account-> Purchase sim card->Choose esim and follow the steps

Re: Changing to eSIM

allendick — Mon, 14 Jul 2025 18:33:10 GMT

I can do this without changing my phone number or my plan?

Re: Changing to eSIM

hTideGnow — Mon, 14 Jul 2025 18:33:23 GMT

hi @allendick

you need to buy esim via the app

Download PM app, then click Account and click Purchase sim card and choose esim

Re: Changing to eSIM

slusagm — Mon, 14 Jul 2025 18:34:10 GMT

yes, by download PM app and login with the email login you have been using, you are keeping the same phone number with the new esim

Re: Changing to eSIM

hTideGnow — Mon, 14 Jul 2025 18:34:35 GMT

HI @allendick

yes, you can keep the phone number if you follow the steps above

Re: Changing to eSIM

allendick — Mon, 14 Jul 2025 18:38:55 GMT

OK. I have the app and use it regularly.

I just now went and looked at this option but there's a lot I don't understand and I don't want to screw things up.

What I'm wondering is this.

Once I purchase an eSIM and install it, can I remove the old SIM and put in a physical SIM for a second number ?

And, what happens when I buy another phone to replace this one?

Re: Changing to eSIM

hTideGnow — Mon, 14 Jul 2025 18:40:22 GMT

hi @allendick

physical sim cards are one time use. Once you bought the esim, the physical sim would not work anymore. It cannot be reused on another phone or for another account activation

Re: Changing to eSIM

slusagm — Mon, 14 Jul 2025 18:41:37 GMT

No, the physical sim cannot be used for a second number.

Re: Changing to eSIM

allendick — Mon, 14 Jul 2025 18:45:25 GMT

Understood.

Let me explain. I have a Canadian public mobile account and I'm very happy with it, but I also have a Mexican account for when I'm in Mexico with a Mexican physical SIM . At present I'm carrying two phones.

I'm thinking that if I put the public mobile on eSIM I could put the Mexican physical SIM in the place of my old public mobile SIM and carry just one phone but still have both the Canadian the Mexican phone numbers working on the same phone.

Re: Changing to eSIM

allendick — Mon, 14 Jul 2025 19:23:03 GMT

OK. Thanks to everyone who replied. Some questions went unanswered but I took a chance.

Let me report back in case it's helpful for anyone who is finding this whole matter as mysterious as I did.

Without being absolutely certain what would happen, I installed the eSIM, removed the old public mobile SIM and put my Mexican SIM in the place where the public mobile SIM had been. The installation of the eSIm was simple and seamless, and when I installed the Mexican SIM, my phone guided me through the process of activating the features I wanted from each SIM.

Now I have two phone numbers on this same phone and I can turn features of either SIM on or off in the settings. I still don't know what's going to happen when I buy a new phone to replace this one. but so far this is working out.

Thanks all.