topic Re: sim card ordering in Get Support

sim card ordering

TomPearson — Tue, 15 Jul 2025 04:16:46 GMT

tried multiple times to order a sim card and app said everytime that there was a problem and that I should try again later. Now it seems that I have 6 sims on order. Anyone know how I inform someone to have them stopped.

Re: sim card ordering

hTideGnow — Mon, 30 Jun 2025 22:25:18 GMT

hi @TomPearson

ask PM support agent to check and help to cancel them.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And honest, if you can cancel them all, it is quicker to buy a PM sim card from Telus or Koodo or Mobile Klink store, or cheaper ($5) to buy from Amazon

Re: sim card ordering

Chalupa_Batman — Mon, 30 Jun 2025 22:54:51 GMT

@TomPearson wrote:
tried multiple times to order a sim card and app said everytime that there was a problem and that I should try again later. Now it seems that I have 6 sims on order. Anyone know how I inform someone to have them stopped.

Just know it's going to take up to 3 weeks to get in the mail. Here are some faster ways to get a SIM card.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/

Re: sim card ordering

TomPearson — Mon, 30 Jun 2025 22:57:52 GMT

Thank you for the information but I seem to have 6 on order for a total of $60. Need to get that resolved first.

Re: sim card ordering

Chalupa_Batman — Mon, 30 Jun 2025 23:21:37 GMT

@TomPearson wrote:
Thank you for the information but I seem to have 6 on order for a total of $60. Need to get that resolved first.

Oh I understand you. The first poster gave you a direct link to a CS Agent and the mailbox where they will reply to. Get a hold of them and get them cancelled.

Re: sim card ordering

TomPearson — Tue, 01 Jul 2025 16:13:50 GMT

Got in contact with the CS Agent and all is resolved. Have been credited for 5 of the SIM cards.

Re: sim card ordering

TomPearson — Mon, 14 Jul 2025 19:19:16 GMT

Still haven't received my SIM card. Wonder if they cancelled all 6 instead of 5/

Re: sim card ordering

hTideGnow — Mon, 14 Jul 2025 19:21:51 GMT

hi @TomPearson

we don't know as we are only customers. But it is not unusual that it takes 1 to 3 weeks for sim card delivery

did you ask PM support? if you did, reply the message and ask

maybe ask them to let you buy locally or via Amazon and ask them to reimburse you

Re: sim card ordering

TomPearson — Mon, 14 Jul 2025 19:27:56 GMT

Already been two weeks, seems to me to be a long time.