topic Account cancellation in Get Support

Account cancellation

Analie — Tue, 15 Jul 2025 04:21:43 GMT

Hi im trying to cancel my account as im now currently overseas, its asking to verify my phone number with OTP however im not receiving any overseas. Pls assist asap.

Re: Account cancellation

slusagm — Mon, 14 Jul 2025 18:33:22 GMT

Try click Didn't receive code and see if Send email is an option to get the code

if not, you will need to ask PM to remove the card for you

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account cancellation

hTideGnow — Mon, 14 Jul 2025 18:36:19 GMT

hi @Analie

when you are at the OTP screen, click Didn't Receive code or Resend code, then choose Send email. After you logged in, go to Payment, click Manage Subscription and then turn on Subscribed from there to stop PM from auto renewing your plan.

if the Send email is not there, you will need to message PM support and ask them to remove the credit card on the account for you

can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account cancellation

Handy1 — Mon, 14 Jul 2025 18:44:15 GMT

@Analie Worst case senerio if you know the renewal date you could simply pause your credit card night before the renewal so it won’t renew then unpause your credit card next day and the plan won’t renew and the account will become suspended and after 90 days in suspended state the account will automatically close out for good