topic SIM Card not received in Get Support

SIM Card not received

fumsky002 — Tue, 15 Jul 2025 04:20:54 GMT

I haven't gotten my SIM card since I paid and order it.
Any idea what the problem is?

edited by computergeek541: changed category label and the discussion isn't related to Community

hTideGnow — Mon, 14 Jul 2025 18:31:34 GMT

sim card delivery could be between a week or 3 weeks. If you waited over a week, ask PM support agent to check

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Mon, 14 Jul 2025 18:45:31 GMT

Thank you for the escalation!

The customer is already in contact with an agent.