topic Re: 5g in Get Support

5g

Matt193 — Mon, 14 Jul 2025 12:11:54 GMT

Hello i have a 5g plan and in 5g area but lte and above only has 2 bars whereas if i switch to 3g i can full bars. Lte and 5g unusable. Tried new sim (esim) and all the other stuff on the support boards. Use an iphone 12

Re: 5g

softech — Mon, 14 Jul 2025 12:40:36 GMT

@Matt193

number bar does not necessarily means weak/unstable connection or bad speed. It is the actual speed that matters. Two bars can still give good speed and solid connection

Can you try a speed test and confirm the soped you got from 5G? And compare speed with 4G LTE as well

Re: 5g

hTideGnow — Mon, 14 Jul 2025 13:17:46 GMT

hi @Matt193

what phone do you have?

and what speed you are getting if you try using SpeedTest app? You should be all good if you have speed over 100Mbps

Re: 5g

Matt193 — Mon, 14 Jul 2025 13:19:58 GMT

1mb but on 3g i get 3 to 4mb. Iphone 12 - no 4g option just 3g lte and 5g on and auto

Re: 5g

hTideGnow — Mon, 14 Jul 2025 13:34:55 GMT

hi @Matt193

1Mb on 5G? which area you are at?

try LTE, LTE is 4G

also, try Reset network settings on your phone first

if same, I would ask PM support agent to refresh your account. You can submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 5g

will13am — Mon, 14 Jul 2025 18:28:46 GMT

@Matt193 , what part of the country are you situated? Check out this tower map site to see if you are well served in your local area. As for setting the phone on 3G, I would highly recommend against doing so. Phone calls will work on 4G/LTE only very soon as the 3G network headed for shut down. One way or another you will have to make the 5G auto setting work for you.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=52.025459&lng=-97.031250&zoom=4&type=Roadmap&layers=a&pid=0&ds=0

Re: 5g

Matt193 — Tue, 15 Jul 2025 11:59:26 GMT

I think i see the problem. I am in north sauble beach and it is all just Rogers Towers.

Re: 5g

Matt193 — Tue, 15 Jul 2025 12:16:31 GMT

You can “highly recommend” that i don’t use 3G but i am getting .25 mb using Rogers unless i stand out in the road so if i want to function here in sauble with PM (which i am dumping ASAP) then i don’t see what choice i have.