topic Re: Sim not provisioned and not working in Get Support

Sim not provisioned and not working

caspy719 — Tue, 04 Jan 2022 23:09:59 GMT

Hi Mods,

I Just went to Walmart and activated a new Simcard and paid for the $35 plan and it was charged successfully. After i put in my SIM card to my phone, it says not provisioned and I can not connect...

I tried to create self service and it also doesn't allow me to do so, as I can not get text message to verify my phone #.. Can someone please help.

Re: Sim not provisioned and not working

LEGO — Tue, 12 Jun 2018 01:20:22 GMT

@caspy719

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Sim not provisioned and not working

meocon — Tue, 12 Jun 2018 01:20:59 GMT

@caspy719 I recommend you send a private message to the moderator team and ask them to investigate that. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

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Re: Sim not provisioned and not working

caspy719 — Tue, 12 Jun 2018 01:25:34 GMT

Thanks guys