topic Re: Phone not working in Get Support

Phone not working

Metis — Mon, 14 Jul 2025 16:58:14 GMT

My friend changed his plan today and now he has NO service at all. Please advise.

Re: Phone not working

hTideGnow — Mon, 14 Jul 2025 17:01:47 GMT

ask him to reboot the phone, and Reset Network settings first

if same, he needs to login Community using his account, not yours, and then message support agent using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone not working

Handy1 — Mon, 14 Jul 2025 17:05:04 GMT

@Metis before asking support for help , make sure the payment was taken and the funds sent just sitting in available funds if they are make manual payment and reboot the phone first and test again if still no luck get support to investigate

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone not working

Metis — Mon, 14 Jul 2025 17:12:38 GMT

Thank you for the information. I have send a message to the cs_agent. He is on automatic payments and the phone was rebooted and still does NOT work.

Re: Phone not working

will13am — Mon, 14 Jul 2025 18:11:31 GMT

@Metis wrote:
Thank you for the information. I have send a message to the cs_agent. He is on automatic payments and the phone was rebooted and still does NOT work.

Is the account showing as active and also is the phone able to identify the Public Mobile network? Perhaps a phone setting (airplane mode, mobile data switched off) is the culprit here.