topic Re: Sim card in Get Support

Sim card

Peter27 — Tue, 15 Jul 2025 04:00:03 GMT

No sim card detected even though i have one in phone.

This keeps happening off and on. Will sit for an hr and come on then work for 10 minutes and shut off

sayin no card. I have tried putting card in to other phones and it says same. no card detected.

It did this about a month ago with same problem then started working and now its worse.

Pulled card in out and still no connection.

Total bummer

Re: Sim card

Handy1 — Mon, 14 Jul 2025 15:55:35 GMT

@Peter27 Maybe try pulling SIM card out and gently wiping down the contacts on it and try it again , if same might be broken SIM card and need to replace it , pick new one up from Telus Koodo store or order from Amazon . Then log into your account and sim swap the number

Re: Sim card

BKNS27 — Mon, 14 Jul 2025 15:56:50 GMT

@Peter27

Try resetting the Network settings on your phone to see if that helps. Also, try the SIM in another phone to see if it has the same issue. If it is then it is your phone. So bring it into a cell repair shop to have it checked out. It should be free for a diagnostic.

Re: Sim card

Peter27 — Mon, 14 Jul 2025 16:10:21 GMT

Thank you. Can you guide me through that process

Re: Sim card

hTideGnow — Mon, 14 Jul 2025 16:28:43 GMT

hi @Peter27

Yes, we can guide you through

But a sim Public Mobile sim card from Telus or Koodo or MobileKlink store for $10 ( https://myaccount.publicmobile.ca/en/account/purchase-sim) or buy from Amazon for $5 ( https://www.amazon.ca/gp/product/B06X9ZGDWG/ )

Then login My Account using browser, go to Profile page, click the pencil besides the sim card number and you can update the new sim card number there

Last reboot the phone and it should work

Re: Sim card

Handy1 — Mon, 14 Jul 2025 16:41:57 GMT

@Peter27 Once you have new SIM card in hand in your account notice “change sim “

Tap it then enter new SIM card number or use the camera app on phone to eneter it for you

Once that’s done wait few mins and reboot the phone that’s it @Peter27

Re: Sim card

Peter27 — Tue, 15 Jul 2025 03:21:19 GMT

Thanks for all the replies.

On the way to get sim card and phone stated to work again.

Strange. Anyway i have card and next down will install it.

Re: Sim card

computergeek541 — Tue, 15 Jul 2025 04:39:07 GMT

@BKNS27 wrote:
@Peter27
Try resetting the Network settings on your phone to see if that helps. Also, try the SIM in another phone to see if it has the same issue. If it is then it is your phone. So bring it into a cell repair shop to have it checked out. It should be free for a diagnostic.

Since the SIM card isn't being detected by the device as being in the phone, resetting the network settings wouldn't fix the issue.