Esim not working

MarieClaudeF — Sun, 13 Jul 2025 23:04:17 GMT

Transfered from koodoo a few weeks ago but text wasn’t working tried to fix it but now number is inactive. Need help

Re: Esim not working

hTideGnow — Sun, 13 Jul 2025 23:08:56 GMT

was your Koodo service still working? If it is , the port was not completed

but if Koodo service stopped when you test your Koodo sim card, then the port is done and just a matter or esim installation. Do you see a Public Mobile esim on your phone? Check Sim card Manager or Settings -> Cellular. Make sure it is enabled, or Turn on this line is on if it is on iPhone. Make sure it is set as Primary

if you need PM support agent to help, you will need to submit ticket. Without a working service and without a first time account validation, you won't be able to open a Chatbot ticket. So, you will need to message PM support agent. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim not working

CSA_PM — Mon, 14 Jul 2025 18:16:21 GMT

Thank you for the escalation!

The customer is already in contact with ana gent.

topic Re: Esim not working in Get Support

Esim not working

Re: Esim not working

Re: Esim not working