topic Re: Unable to access eversafe login in Get Support

Unable to access eversafe login

TTamico — Sun, 13 Jul 2025 16:33:43 GMT

I signed up with public mobile in June and transferred my phone number over from ChatR. When I signed up I used my previous email address and created a random password using my passwords app. Unfortunately I had recently changed my phone number before porting it over and forgot to update it for my 2FA on my outlook. I got a new phone and have been locked out of all my old accounts as I cannot receive any 2FA codes . I don’t know the password for my previous public mobile account and have created a new one and am trying to switch my phone number over to this account so I can manage my plan online , and if ever needed update any info

Re: Unable to access eversafe login

Dunkman — Sun, 13 Jul 2025 16:44:05 GMT

@TTamico

It looks like that you are unable to receive 2FA texts or email to access your self service account.

Then you will need to private message customer service agent. They can help but will take 1-3 hours to respond and will ask some security questions to verify ownership of account.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Unable to access eversafe login

hTideGnow — Sun, 13 Jul 2025 16:50:31 GMT

hi @TTamico

you need support agent to help, but I doubt you can open a Chatbot ticket for support. Your only choice would be to message CS_agent directly using this link

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage