topic Re: I have 2 accounts, problem logging into second in Get Support

I have 2 accounts, problem logging into second

PnoDiddy — Sun, 13 Jul 2025 07:23:19 GMT

I have had a public account for quite a while. Got my wife's phone ported over to public in March. I'm using the same credit card for both. Con only log in to the original account, (both app and online). I changed to new credit card on this app but wife's phone has lost service I assume because that acct still has the old unworking card. Ant thought?

Re: I have 2 accounts, problem logging into second

computergeek541 — Sun, 13 Jul 2025 08:08:25 GMT

@PnoDiddy wrote:
I have had a public account for quite a while. Got my wife's phone ported over to public in March. I'm using the same credit card for both. Con only log in to the original account, (both app and online). I changed to new credit card on this app but wife's phone has lost service I assume because that acct still has the old unworking card. Ant thought?

You're likely overthinking this. One account has no relation to the other. Each is entirely separate. Since your wife's phone number isn't working, the issue is specifically with her account. The fact that you used to have a Public Mobile account or that you currently have a Public Mobile account yourself isn't relevant. Your wife's account needs to be logged into and the credit card information updated. It sounds as if the credit card was updated for your account but not hers.

Re: I have 2 accounts, problem logging into second

will13am — Sun, 13 Jul 2025 15:17:26 GMT

@PnoDiddy , did you use separate emails for each account? You could try using incognito mode on the browser to make sure that data caching is not the problem. As for the same credit card on multiple accounts, it should work as I have the same credit card on all my accounts.

Re: I have 2 accounts, problem logging into second

PnoDiddy — Sun, 13 Jul 2025 15:52:55 GMT

Yes, but I cannot log into it. That is my problem.

Re: I have 2 accounts, problem logging into second

PnoDiddy — Sun, 13 Jul 2025 15:54:07 GMT

That is a good idea, I did not clear cache, I will try that. Thanks.