topic Re: Cannot login with OTP in Get Support

Cannot login with OTP

JM255 — Sun, 13 Jul 2025 05:04:27 GMT

Hello, can my account with a phone number ending in xxxxxxxxx be reset? I'm unable to login when it prompts for a one time passcode to this phone number I don't have access to.

Re: Cannot login with OTP

computergeek541 — Sun, 13 Jul 2025 05:05:08 GMT

@JM255 wrote:
Hello, can my account with a phone number ending in xxxxxxxxx be reset? I'm unable to login when it prompts for a one time passcode to this phone number I don't have access to.

Please use the didn't get the code button to have the code sent by e-mail.

Re: Cannot login with OTP

JM255 — Sun, 13 Jul 2025 05:26:17 GMT

I'm not seeing the didn't get code button. Only the resend code option.

Re: Cannot login with OTP

computergeek541 — Sun, 13 Jul 2025 06:53:16 GMT

@JM255 wrote:
I'm not seeing the didn't get code button. Only the resend code option.

Both do the same thing. The difference is in wording only and varies depending on the customer using the Public Mobile website or the Public Mobile smartphone app.