topic E-Sim Transfer under 15 days. in Get Support

E-Sim Transfer under 15 days.

GAnsari — Sat, 12 Jul 2025 23:46:38 GMT

If I buy an E-Sim for $5 on the app. How do I assure I can get a reimbursement for the $5?
I bought a new phone under 3 days after getting a new e-sim for my current phone.

Re: E-Sim Transfer under 15 days.

softech — Sat, 12 Jul 2025 23:29:18 GMT

@GAnsari you just need to submit a ticket with PM and ask for reimbursement, they will quickly put it $5 back to your account as a credit

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: E-Sim Transfer under 15 days.

GAnsari — Sun, 13 Jul 2025 22:47:54 GMT

I paid the $5 + tax and submitted a ticket with an agent shortly after. However, the response seems like an automated response mentioning that I need to "purchase a new eSIM". I don't understand as I already did and I'm just asking for a reimbursement.

I am an existing e-SIM user and I also bought a new sim UNDER 15 days as per the FAQ on Public Mobile website.

Please provide me with some guidance on how I can request for my reimbursement as the agents on the ticket are not providing me with one.

Regards,

Gazala.

Re: E-Sim Transfer under 15 days.

hTideGnow — Sun, 13 Jul 2025 22:49:36 GMT

hi @GAnsari

did you submit a ticket? if you have trouble submitting ticket using Chatbot, then simply message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage