topic Re: Request for Refund and Assistance with Account Activation in Get Support

Request for Refund and Assistance with Account Activation

Laura_Chukha — Sat, 12 Jul 2025 23:42:03 GMT

Hello,

I subscribed today and was charged approximately $28, even though my account was not yet active. While attempting to activate my account, I was redirected to the subscription page, where I noticed a better plan than the one I initially chose. Since I had just been charged less than 30 minutes earlier, I assumed switching plans would simply update my subscription. However, I was charged again, twice on the same day, without receiving any service, as my phone is still not working.

I am requesting a refund for one of the payments. I don’t mind staying on the original plan and waiting the full 30 days before switching to new one, but I do not believe I should be charged twice.

Additionally, I need assistance activating my mobile account, as it is still inactive

Thank you for your help
Laura

Re: Request for Refund and Assistance with Account Activation

hTideGnow — Sat, 12 Jul 2025 19:52:41 GMT

hi @Laura_Chukha check with PM support agent and see if they can help

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Request for Refund and Assistance with Account Activation

Laura_Chukha — Sat, 12 Jul 2025 20:32:11 GMT

It is not letting me send a message. Please see below.

Re: Request for Refund and Assistance with Account Activation

computergeek541 — Sat, 12 Jul 2025 21:25:49 GMT

Re: Request for Refund and Assistance with Account Activation

slusagm — Sat, 12 Jul 2025 21:53:47 GMT

@Laura_Chukha please remove the screenshot as we see your account number. We are just customers only

The error is just some hidden format somewhere. You can go back to try again. It you encounter same error, just copy what you typed, then delete them all and right click and select Paste as Text

Re: Request for Refund and Assistance with Account Activation

Laura_Chukha — Sat, 12 Jul 2025 23:37:03 GMT

it is not letting me to reply, so I type, do a screenshot and paste a reply as a image.

Re: Request for Refund and Assistance with Account Activation

slusagm — Sat, 12 Jul 2025 22:22:56 GMT

@Laura_Chukha so, you replied @CS_Agent with the screenshot? Should be good, either CS_agent or @CSA_PM will get that message

Re: Request for Refund and Assistance with Account Activation

computergeek541 — Sat, 12 Jul 2025 23:35:50 GMT

@Laura_Chukha

I have deleted the screenshot from this message thread. While some of the information was cross out, not all of it was. It is important to never post information such as that here. While I have deleted the screenshot from this message thread, you must now still delete it from your Community account. I cannot do that for you. Also, there is now more than one copy of the offending screenshot in your Community account.